No matter what size business you’re in, from a startup with a team of five to a mid-sized business with hundreds of employees, the conference room is a key place where decisions get made. For ...

A RingCentral sales advisor will contact you within 24 hours Work setups have changed over the years. Today’s workforce is no longer restricted to traditional offices. They can work from home and ...

Gain phone dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time, with a smart power dialer ...

Interactive Voice Response or IVR is an automated business phone system feature that provides callers with lists of pre-recorded options to choose from through spoken responses or keypad inputs. So, ...

Engage Voice’s outbound preview dialer software presents relevant insights to agents, empowering them to own every moment–while still optimizing performance in the background. Most automated dialers ...

No business can operate effectively without a strong and flexible communication infrastructure. But on top of having the right technology in place, businesses need to reflect on how they use those ...

Remote work and remote meetings are becoming an ever more important part of all our lives. Many businesses were already moving towards more remote-friendly ways of working, in a trend which the ...

We’re a geographically distributed company, and from a telecom standpoint, we were functioning like a bunch of islands. But thanks to RingCentral, now we operate like one unified team where everyone ...

RingCentral Bulgaria has a multinational team. We do everything in our power to create a pleasant working environment and ensure a smooth transition of expats. What strikes you first when you enter ...

For most contact centers, their biggest goal is to provide exceptional customer service. How to do this? The first step is to improve first call resolution (FCR). Improving FCR can yield countless ...

Modern business has evolved a lot in the past ten years alone. Today, employees and companies have embraced remote and hybrid working with relish. Technological innovations, such as softphones, are ...

WFO is comprised of different tightly integrated solutions, business processes, and other contact center technologies that aim to optimize and maximize employee productivity and efficiency. Workforce ...